Return Policy
Our policies regarding refunds, exchanges, and service commitments for document photo services.
Last updated:
1. Overview
At Syxtheroshit, we are committed to providing high-quality document photo services that meet official government standards. We understand that your document photos are an important part of your application process, and we take great care to ensure that every photo we produce meets the required specifications. This Return Policy outlines the circumstances under which refunds, retakes, or exchanges may be provided, as well as the process for requesting them.
Our goal is to ensure your complete satisfaction with our services. We stand behind the quality and compliance of every photo we produce. If you experience any issues with your photos, we encourage you to contact us as soon as possible so that we can resolve the matter promptly and professionally.
2. Quality Commitment
We are confident in the quality of our work and stand behind all document photo services. If your photo is rejected by a government agency or official institution due to non-compliance with their stated photo requirements, we will provide a free retake at no additional charge. To qualify for a free retake, you must provide documentation from the rejecting agency indicating the specific reason for rejection, contact us within 30 days of the original photo session, and confirm that no alterations were made to the photos after they were delivered.
This policy applies only to rejections based on technical photo specifications such as size, background color, lighting, or positioning. It does not cover rejections based on other application issues unrelated to the quality of the photograph itself, such as incomplete application forms, expired documents, or eligibility requirements.
3. Retake Policy
If you are not satisfied with the outcome of your photo session for any reason, you may request a retake during the same visit at no additional cost. We encourage clients to review their photos before leaving our studio to ensure they are happy with the results. Our staff will be happy to make adjustments to positioning, lighting, or expression until you are satisfied with your photos.
If you wish to request a retake after leaving our studio, please contact us within 7 days of your original session. We will schedule a convenient time for a complimentary retake session. After the 7-day period, retake sessions will be treated as a new service and standard pricing will apply. We strive to make the retake process as seamless and convenient as possible for all of our clients.
4. Eligibility for Refunds
Refunds may be considered in the following circumstances:
- If we are unable to produce photos that meet the required specifications for your specific document type, despite multiple attempts and reasonable accommodation
- If there was a billing error or duplicate charge for the same service
- If the service was not delivered as described or agreed upon at the time of purchase
- If you were charged for a service that was not performed due to technical issues, equipment failure, or other circumstances within our control
To request a refund, please contact us within 14 days of the original service date. Refund requests submitted after this period will be evaluated on a case-by-case basis and may not be approved. All refund requests must include your original receipt or proof of purchase, a clear description of the reason for the refund request, and any relevant documentation supporting your claim.
5. Non-Refundable Services
Certain services and situations are not eligible for refunds, including:
- Photos that were accepted by the issuing authority, regardless of whether you later decided not to proceed with your application
- Digital copies that have already been downloaded or received electronically
- Services where you were offered a retake during your visit but declined the offer
- Photos that were rejected due to changes in government requirements that occurred after the photo was taken
- Dissatisfaction with your personal appearance in the photo, provided that the photo meets all technical specifications and compliance standards
- Services where you failed to follow the guidance provided by our staff regarding clothing, accessories, or expressions
6. Refund Process
To initiate a refund request, please contact us using the information provided at the bottom of this page. Include your name, the date of service, a copy of your receipt, and a detailed description of the issue you experienced. Our team will review your request within 3 to 5 business days and contact you to discuss the resolution. If your refund request is approved, the refund will be processed using the original method of payment within 7 to 10 business days from the date of approval.
Please note that depending on your payment provider, it may take additional time for the refund to appear in your account. If you paid by credit card, the refund will be credited to the same card used for the original transaction. If you paid in cash, you may pick up your refund at our studio location during business hours.
7. Exchanges
If you need photos for a different document type than what was originally ordered, we offer exchanges within 7 days of the original service. The exchange may involve a price difference if the new service has a different rate. For upgrades, such as moving from a Standard ID Photo package to a Passport Photo Set, you will be charged only the difference in price. For downgrades, the difference will be refunded using the original payment method.
To request an exchange, please bring your original receipt and any printed photos to our studio. Our staff will assist you with selecting the appropriate new service and processing the exchange. Digital files from the original service will be replaced with files that meet the specifications of the new document type.
8. Damaged or Defective Photos
If you receive printed photos that are damaged, defective, or of noticeably poor print quality (e.g., color inconsistencies, smudges, or tears), please contact us within 7 days of receiving them. We will replace defective prints at no charge upon verification of the defect. You may be asked to return the defective prints to our studio or provide photographs of the defects for our quality assurance records.
9. Force Majeure
Syxtheroshit shall not be liable for any failure or delay in performing our obligations under this Return Policy that results from circumstances beyond our reasonable control, including but not limited to natural disasters, government actions or orders, pandemics, civil unrest, power outages, internet or telecommunications failures, or any other force majeure event. In such cases, our obligations will be suspended for the duration of the force majeure event, and we will make reasonable efforts to resume performance as soon as practicable.
10. Dispute Resolution
If you are not satisfied with the resolution of your refund or return request, you may escalate the matter by contacting our management team in writing. We will make every reasonable effort to resolve any disputes amicably and in good faith. If a satisfactory resolution cannot be reached through direct communication, both parties agree to submit the dispute to binding arbitration in accordance with the rules of the American Arbitration Association, with the arbitration taking place in Portland, Oregon. The decision of the arbitrator shall be final and binding on both parties.
11. Policy Updates
We reserve the right to modify this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page, and the "Last updated" date will be revised accordingly. We encourage you to review this policy periodically to stay informed about our return and refund practices. Your continued use of our services after any changes to this policy constitutes your acceptance of the revised terms.
12. Contact Us
If you have any questions about this Return Policy, would like to request a refund, or need assistance with any aspect of our services, please contact us at:
Syxtheroshit
709 SE 7th Ave, Portland, OR 97214, USA
Phone: +1 503-232-8401
Email: online@syxtheroshit.world